RETURNS AND REFUNDS
KOBA warrants this product to be free from defects in workmanship and materials, under normal commercial / residential use and conditions, for a period of two years from the original ship date. KOBA agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer).
Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model on original dated sales receipt.
This warranty does not include:
– Any condition resulting from other than ordinary wear or any use for which the product was not intended. – Any condition resulting from incorrect or inadequate maintenance or care
– Damage resulting from misuse, abuse, negligence, accidents or shipping damage
– Dissatisfaction due to buyer’s remorse
– Normal wear and tear
– Damages incurred during transportation (We will work to resolve this issue independently with the carrier to reconcile any issues that occurred as a result of mishandling by one of our shippers).
– Damages incurred during assembly or maintenance – Any used, previously displayed items. Items that require assembly will include all necessary tools and instructions. All pieces will be pre-assembled and disassembled in house to ensure there will be no issues with assembly after its arrived.
How to make a Claim
– Claims for defective merchandise must be made within two years from ship date.
– We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field
– Pictures are required to claim defective merchandise, along with a copy of the original invoice.
– If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued appropriate to the damage. It is our policy to replace parts whenever possible.
Limits of Libility
The extent of KOBA products liability is limited to the purchase price of the products sold. In no event shall KOBA be liable for injury, loss or damage, whether direct, consequential or incidental, to persons or property arising out of the purchaser’s use, or of any inability to use said products.
This warranty does not include:
– Any condition resulting from other than ordinary wear or any use for which the product was not intended. – Any condition resulting from incorrect or inadequate maintenance or care
– Damage resulting from misuse, abuse, negligence, accidents or shipping damage
– Dissatisfaction due to buyer’s remorse
– Normal wear and tear
– Damages incurred during transportation (We will work to resolve this issue independently with the carrier to reconcile any issues that occurred as a result of mishandling by one of our shippers).
– Damages incurred during assembly or maintenance – Any used, previously displayed items. Items that require assembly will include all necessary tools and instructions. All pieces will be pre-assembled and disassembled in house to ensure there will be no issues with assembly after its arrived.
How to make a Claim
– Claims for defective merchandise must be made within two years from ship date.
– We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field
– Pictures are required to claim defective merchandise, along with a copy of the original invoice.
– If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued appropriate to the damage. It is our policy to replace parts whenever possible.
Limits of Liability
The extent of KOBA products liability is limited to the purchase price of the products sold. In no event shall KOBA be liable for injury, loss or damage, whether direct, consequential or incidental, to persons or property arising out of the purchaser’s use, or of any inability to use said products.